Production and Shipping

Production and Shipping Policy

Production Information

Handling Time

Most of our fitness wear pieces are custom made to order. Production time is the time it takes our designers and manufacturers to process your order and produce the item.
Allow 2 to 5 business days for us to manufacture your workout apparel. Our minimum production time is 2 business days. This does not  include holidays or weekends. During our busy months, we are often running the full 5 business days for production. This does not include shipping time, it is production time only.
Faster production available per request. If you need your fitness wear production to be rushed you can contact us and we may be able to rush your order for an additional fee.
We are not responsible for late receipt of any order due to any unforeseeable circumstances. For example, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company. The posted production lead times do not include shipping time in transit.

Color Matching

While we represent our colors as accurately as possible, differences in monitor contrasts, browser displays and other technology factors often produces a slightly different color to the finished product than what you may see on the screen. In addition, minor changes in atmosphere, ink and other material changes and forces outside of our production controls may lead to slight changes to tint, opacity, shade or hue. We strive to provide a range of colors and produce them as accurately as possible, however, there’s a chance that a blue imprint may come out slightly more navy or slightly more aqua, a red imprint may come out slightly more magenta or slightly more pink, etc. Please understand that we can not refund or replace for these minor changes in color.
All computer monitors vary in color. We print on carefully calibrated equipment and cannot be responsible if the product does not match your monitor’s colors.

Color Variations

Subtle color variations can and will occur throughout a single order for large orders of the same item, such as 10 pieces or more.

Shipping and Delivery

Local Pick Up

If you have chosen the delivery method ‘Local Pick Up’, the order amount set forth on your shipment confirmation in the local currency of your destination country must be paid in full before picking up your items. The package can be opened and your items inspected at the time of pick up. You will receive an email upon purchase with pick up information.

Orders can be picked up at our Deerfield Beach office at
242 SW 12th Ave, Deerfield Beach
Florida 33442, USA

Shipping Timeframe

Because most of our fabrics are imported from South America, sometimes certain items are out of stock (for a few days only). Normally our deadline for shipping is 2-5 business days depending on stock. If you need to receive your apparel urgently or until a specific date, please email us for availability.

Delivery – Where and When

We do not ship on certain public holidays. When in doubt, please contact us for dates and the available delivery times and methods. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed during checkout.

Split Delivery

Where possible, we try to deliver all items which you have ordered at the same time. However, please note that due to the fact that some products are manufactured at different production facilities, an order for multiple items may result in split shipments.

We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.

Shipping Services and Methods

We work with USPS, UPS and FedEx. Shipping services and methods to your location are available during checkout once your shipping address is input into checkout form.

Shipping Rates

Delivery rates vary by shipping location. Shipping fees calculator and shipping methods to your location are available on your shopping cart page and during checkout once your shipping address is input into checkout form.

Free Shipping

If you make a purchase that exceeds $99, you will receive FREE ‘standard delivery’ (this only applies for orders being shipped within the United States). Other conditions may also qualify you for free shipping.

Inspection Upon Delivery

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

Hawaii, Alaska, US Territories & Protectorates

When checking out, shipping cost is estimated and any variance might need to be collected before your order proceeds to production. Orders shipping to Hawaii, Alaska, or international orders may require additional shipping. Please contact us if you would like a shipping quote prior to placing your order.

International Shipping

Countries we do not ship to:

We ship to most countries, however, some of our items cannot be shipped internationally. If an item is only available for delivery within the US, this information will be specified on the product page.

For various reasons, we cannot deliver packages to the following countries. If customers would like to arrange their own shipping via their own carrier, please contact us for arrangements: Ghana, Nigeria, Bolivia, Venezuela.

Customs Fees, Duties, and Additional International Taxes

If you are in a country other than the United States, please be aware that your country’s customs service may impose duties (fees) on merchandise you are importing, as well as, or in addition to, brokerage fees from the shipping carrier. This may come as a bill from them or they may hold your shipment until fees are paid. This website does not collect these fees, or similar types of fees, when ordering. It is the costumer’s responsibility to pay duties, import fees, etc. Once again, if your package is running extremely late, please contact us to utilize our resources to figure out what the problem is.

Late and Lost Packages

While we do send packages with tracking numbers for your convenience, we are not responsible for delivery. We use USPS, UPS and FedEx to deliver packages and final delivery is up to the individual carriers. Mowaa Fitness Wear, Inc. and its affiliates will not issue refunds for packages lost, stolen or missing if we have delivery confirmation from the carrier. All delivery disputes must be handled through the carrier. We are happy to provide any information needed for your claim.

99% of orders will leave here and arrive to our customers without problems or delays, but please keep in mind that is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. Currently, we use the US Postal Service (USPS), the United Parcel Service (UPS) and FedEx to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays do arise.

If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Domestic orders running late will typically show up on one end or the other within 30 days while international orders may take up to 90 days. Rest assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen except as follows:

International Orders

UPS is the required shipping method for many remote and International locations as the shipment can be tracked. If another method is specified, we cannot guarantee delivery. If residing in an area which only accepts deliveries from a specific courier, please contact us to ensure delivery. We will determine if specified courier is an option which will be necessary to note on the receipt, otherwise the order will be shipped by the best method of Fedex, UPS or USPS to ensure low shipping costs. Returned packages due to an invalid address or unspecified courier may be subject to a reshipment fee. Please verify that all information such as apartment or suite numbers that is entered is correct to ensure fast, efficient delivery.

Carrier Responsibility:

Once the package leaves our hands, it becomes the responsibility of the carriers who has its own delivery policies. Any expected delivery dates are estimates, and neither Mowaa Fitness Wear, Inc., its subsidiaries or the delivery companies have control over issues involving weather, natural disasters, Acts of God and other unforeseen forces. While we will do our best to accommodate in hands dates, delivery services are performed by third-party companies and any proposed delivery date is an estimation, not a guarantee.

*Note that delivery dates are approximately 1 – 6 business days for domestic orders and 1-4 weeks for international (outside the United States).

Date of last revision: November 2018